Sizing & Fit
Are ONAYA pieces one-size-fits-all?
No. Our pieces are available in multiple sizes to ensure a more flattering and intentional fit. Please refer to our size guide before placing your order.
Is the fabric stretchy?
Some of our fabrics have slight stretch, while others are structured for a more sculpted silhouette. Fabric details are included in each product description.
What if I am between sizes?
We recommend sizing up for comfort or contacting us for sizing guidance before placing your order.
Do you offer custom sizing?
Yes. Select ONAYA pieces are available in custom sizing for a more personalized fit.
How do I submit my measurements?
After placing your order, you will receive instructions on how to submit your measurements if your selected piece requires custom sizing.
Will the dress look exactly like the photo?
We aim to recreate every piece as accurately as possible. However, slight variations may occur due to lighting, fabric availability, and the handmade nature of some designs.
Orders & Shipping
How long does delivery take?
Delivery timelines vary depending on the piece ordered. Estimated production and shipping timelines are stated on each product page.
Can I fast-track my order?
Yes. Fast-track production may be available for select pieces at an additional charge. Please contact us before placing your order to confirm availability.
Can the delivery timeline be shortened?
In some cases, yes. We offer rush production for clients with urgent deadlines, depending on our current production schedule.
Do you ship internationally?
Yes. ONAYA ships worldwide.
How can I track my order?
Once your order has been shipped, tracking details will be sent to your email.
Custom Orders & Couture
Are your pieces handmade?
Many of our garments are hand-finished and carefully constructed with attention to detail, especially our embellished and couture pieces.
Can I request modifications to a design?
Minor modifications may be possible depending on the piece. Please contact us before ordering to discuss customization options.
What fabrics do you use?
ONAYA pieces are primarily crafted from silk, satin, lace, mesh, and other carefully selected luxury fabrics designed to feel sensual, soft, and timeless.
Do you restock sold-out pieces?
Some designs may return, while others are limited editions and may not be restocked once sold out.
Payments & Policies
What payment methods do you accept?
We accept secure payments through the payment methods available at checkout.
Are payments refundable?
Due to the made-to-order nature of many ONAYA pieces, payments are generally non-refundable once production has begun.
Can I return or exchange my order?
Returns and exchanges are subject to our return policy. Please review our policy page before placing your order.
Garment Care
How should I care for my garment?
We recommend gentle handling and professional dry cleaning for most ONAYA pieces to preserve the quality and structure of the fabric.
How should I store my ONAYA pieces?
Store your garments in a cool, dry space and avoid prolonged exposure to direct sunlight to maintain fabric quality.
Contact & Support
How can I contact ONAYA?
You can reach us through our contact page or via the email provided on the website. We’re happy to assist you.
How do I know which piece is right for me?
You can explore our collections based on mood, occasion, silhouette, and feminine energy to find the piece that resonates with you most.